Frequently asked questions.

We deliver from our approved partner-supplier network — quarries and plants across South Africa; we hold no stock of our own. Full tipper loads are included within 30km of the nearest partner supplier, carry a flat fee by load size from 30–100km, and are quoted individually beyond 100km.

Bulk aggregates convert live between tons and m³ using each material's bulk density, so a ton price and an m³ price describe the same rate. Bagged units carry a small premium over the bulk rate to cover bagging and handling — handy for smaller, DIY-scale orders.

Retail is standard list pricing. Contractor/Trade is an approved trade account: 8% off aggregates, 4% off bagged cement and 2% off ready-mix. Volume/Civil Bulk gets up to 15% off aggregates with purchase-order invoicing; its cement and ready-mix, and any order of 10m³ or more, are quoted with delivered pricing rather than priced online. No discount ever takes a price below our minimum margin, so on low-margin materials the saving can be a little smaller.

A few Bulk & Infrastructure lines — bulk-bag and tanker cement, 52.5N cement, road-capping binder and concrete admixtures — have no public market benchmark yet. Rather than guess, we confirm a supplier-backed price with you directly.

Yes — for bagged and smaller Retail orders. Message us what you need and our team confirms price and delivery in the same chat. Bulk tonnage and Volume/Civil Bulk orders go through the quote request for accurate delivered pricing.

Card, instant EFT, Capitec Pay, digital wallets, SnapScan and Zapper, SCode (pay in store with a barcode), buy-now-pay-later options, and — for approved trade accounts — Lulapay trade credit or EFT / purchase-order invoicing. The Ways to Pay page lists every method and its terms.

Yes. Graded products carry their reference standard (SANS 1200-G, SANS 1083 or COLTO/TRH14). Reference documents are published on the product page, and batch-specific Certificates of Analysis are attached to your order record.

Yes — we deliver across all nine provinces, from the approved partner supplier nearest your site. Check your town on our Where We Deliver page (/coverage); if it isn't listed, request a quote and we'll confirm.

Use “Use my location” on the Delivery Areas page or any product calculator. It gives a straight-line estimate; road distance is confirmed when you order. Bagged delivery is priced within 30km (R350.00, free from 1 ton).

Yes, once your trade account is approved. Your company's account administrator applies from My account → Trade credit with the limit and terms you need (7, 14, 30 or 60 days) and two trade references. We tell you our decision by email. Approved orders go on account at checkout — confirmed and delivered now, paid by the due date on your confirmation — while what you owe stays within your limit and nothing is overdue. AA 60/120 express orders can't go on account.

Yes. Upload it as an Excel workbook (.xlsx) or CSV on the BOQ upload page. We match each line to the catalogue and suggest a product; you confirm the matches, units and quantities, and send it as one quote request with your file attached. Lines we can't match are quoted as written. For a PDF bill of quantities, request a quote and email the PDF to our sales team.

Yes. From your order's tracking page, choose Deliver in stages and split the order into deliveries on the dates you need them. The dates are requests: we confirm each one with the partner supplier. Each delivery leaves once what you've paid covers it and the ones before it, or straight away on a trade account. Additional deliveries may carry a delivery charge, which we agree with you first.

The person receiving on site may be asked to sign for it on the driver's phone, give their name and note any shortage or damage; a photo of the delivery may be taken with it. We email you when a delivery is signed for, and it's kept with your order as the proof of delivery.

On larger orders you can pay a deposit to confirm the order at its prices and the balance before delivery. Lay-by spreads the cost before delivery, and for quoted and site orders our team can send a secure payment link with a proforma invoice. The Ways to Pay page has every option and its terms.

Where our partner suppliers have confirmed a usual lead time for a category, it shows on the product page, in your cart and at checkout. Lead times are estimates, not guaranteed delivery dates. For delivery within 2 hours on eligible orders, see AA 60/120.

In the supplier portal. Once our team links your login to your yard, you see the orders assigned to you to load — products, quantities, delivery area and dates — and confirm whether you can load them. The portal never shows customers' prices or contact details.

A vetted independent partner near your site, with its own machines, operators and crew. We arrange the job: we quote you, take your payment, send the job to partners, keep the record and only pay the partner once you've signed the work off.

We only publish hire rates once at least two partners in a province have given us written rates. Until then, every request gets a written quote based on a partner's written quote for your job.

The machine, an operator, fuel and the operator's PPE. A hire day is up to 8 machine hours; extra hours and standing time are only charged if they're in your quote or agreed in writing first. Transport to site is included where your quote says so.

Yes — you accept the quote and follow the job in your account, so create one with the same email you used for your request. It's free.

By EFT, using the booking reference shown in your account once you accept the quote. The job is only sent to partners after your payment clears. More payment options will follow.

We'll offer you other dates, or refund what you paid for that booking in full.

A 6-digit code in your booking. When the crew arrives, show it to them; entering it starts the job and confirms they're on your site. Only open it once they're actually there — opening a new code cancels the old one.

Neither side sees the other's contact details, and numbers or emails typed into booking messages are removed automatically. Keeping everything in the booking means we have the full record if anything goes wrong, and your payment stays protected.

Tell us in your booking messages straight away. We'll arrange a replacement machine, new dates or a refund for the time not worked — you're not charged for time lost because the partner's machine broke down.

Raise a dispute in your booking while the job is in progress or within 48 hours of signing off. The partner isn't paid while a dispute is open; we review the job cards and messages and decide whether the partner is paid or you're refunded in full or in part.

You can decline a quote at no cost. After paying, you get a full refund if no partner has accepted yet. Once a partner has accepted, costs they've already incurred (such as transport) may be deducted — we'll tell you the amount first.